1. How long will my order take to arrive?
Orders are typically delivered within 3–7 business days, depending on your location.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking link via email or SMS.
3. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available in selected locations.
4. Can I change or cancel my order?
Orders can only be modified or canceled within a limited time after placing them. Please contact us immediately for assistance.
🔄 Returns & Refunds
5. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused and in original packaging.
6. How do I request a return?
You can contact our support team with your order number to initiate a return request.
7. When will I receive my refund?
Refunds are processed within 5–10 business days after the returned item is received and inspected.
8. What if I receive a damaged or wrong item?
Please contact us within 24 hours of delivery with photos of the item and packaging.
💳 Payments
9. What payment methods do you accept?
We accept Cash on Delivery.
10. Is online payment secure?
Yes, all transactions are encrypted and securely processed.
11. My payment was deducted but order not confirmed. What should I do?
If the amount was deducted, it will be automatically refunded within 3–5 business days. If not, please contact us.
👤 Account & Support
12. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track orders easily.
13. How can I contact customer support?
📧 Email: Zyphora786@gmail.com
📱 WhatsApp: +923139274991
🕒 Support Hours: Monday – Saturday, 10 AM – 6 PM